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Security at Coastal Bridge Health

Website Security & Electronic Communications Policy

Coastal Bridge Health LLC

Effective Date: [Insert Date]

Coastal Bridge Health LLC (“Coastal Bridge Health,” “we,” “our,” or “us”) is committed to safeguarding information and maintaining the security of our website, electronic communications, and telehealth-related technologies. This policy outlines our security practices and the responsibilities of users when accessing our website.

1. Security Safeguards

Coastal Bridge Health LLC implements reasonable administrative, technical, and physical safeguards designed to protect information collected through our website. These safeguards are consistent with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Despite these measures, no website, electronic communication, or data transmission can be guaranteed to be completely secure.

2. HIPAA & Protected Health Information (PHI)

Our website is intended for general information, resources, and appointment requests only. Users should not submit protected health information (PHI), diagnostic details, treatment information, or clinical documentation through website contact forms or general email communications.

Any PHI collected as part of clinical services is handled separately through HIPAA-compliant systems and governed by Coastal Bridge Health LLC’s Notice of Privacy Practices, which is provided during the intake process.

3. Telehealth & Electronic Communication Risks

If telehealth services are offered, Coastal Bridge Health LLC uses secure, HIPAA-compliant platforms for virtual services and clinical communication.

Users acknowledge that:

  • Electronic communication and telehealth services carry inherent privacy and security risks

  • Absolute confidentiality cannot be guaranteed despite reasonable safeguards

  • Users are responsible for ensuring privacy on their end (e.g., private location, secure internet connection, updated devices)

Telehealth participation is voluntary and subject to separate informed consent and service agreements.

4. Appropriate Use of the Website

Users agree not to:

  • Attempt to gain unauthorized access to systems, servers, or data

  • Introduce malware, viruses, or harmful code

  • Interfere with website functionality or security controls

  • Attempt to bypass safeguards or access restricted areas

Unauthorized use may result in restricted access and potential legal action.

5. User Responsibility for Device & Network Security

Users are responsible for maintaining the security of their personal devices, internet connections, and accounts used to access the website or telehealth services. Coastal Bridge Health LLC is not responsible for breaches resulting from compromised personal devices or unsecured networks.

6. Third-Party Platforms

Our website may integrate third-party services such as scheduling platforms, secure forms, or telehealth software. While Coastal Bridge Health LLC makes reasonable efforts to select vendors that maintain strong security practices and HIPAA compliance where applicable, we are not responsible for the privacy or security practices of third-party platforms.

Users are encouraged to review third-party privacy and security policies.

7. Security Incidents & Breach Response

In the event of a suspected or confirmed security incident involving electronic data, Coastal Bridge Health LLC will take reasonable steps to investigate, mitigate, and respond in accordance with HIPAA and other applicable laws, including notification requirements when required.

8. Monitoring & Enforcement

Coastal Bridge Health LLC reserves the right to monitor website activity for security, maintenance, and compliance purposes. Any attempt to compromise website security may result in termination of access and legal action.

9. Policy Updates

This Website Security & Electronic Communications Policy may be updated periodically to reflect changes in technology, legal requirements, or business practices. Updates will be posted with a revised effective date.

10. Contact Information

For questions regarding website security, electronic communication, or telehealth practices, please contact:

Coastal Bridge Health LLC

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